Terms of Use

The following general terms and conditions apply, however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations.

Date Changes:

Travelers or their agent can make most date changes directly with the airlines involved while they are traveling. Some dates may only be changed through Zamil Travel. Availability of seats and date change fees are subject to the airlines’ policies. Zamil Travel can advise about the policies regarding a specific itinerary on request. Zamil Travel can assist in making your date changes for a SAR 100 per flight fee (subject to change), in addition to the date change fees charged by the carrier.

Routing Changes:

Once tickets have been issued, routing changes (including adding, removing, or changing stopovers or connections) are not permitted. If a routing change is needed, the ticket must be submitted to us for a refund and a new ticket purchased for the new travel routing. (Please see the section on Cancellations, below.)

Visas/Special Permits:

The traveler is responsible for obtaining any necessary visas and travel permits for all countries that they will be traveling to or transiting through, and for informing themselves as to which countries/areas within countries require visas and/or special permits. Visa and entry requirements may vary depending on travelers’ nationality, the length of stay, and the purpose of the visit, among other factors. Visa information and visas can be obtained by contacting the Consulate or Embassy of the countries involved or from a visa service. Please also make certain that the traveler’s passport is valid for at least six months after the latest expected end date of your planned trip, as most countries will not allow entry if the passport will expire sooner. We are not lawyers, and nothing we say should be interpreted as legal advice concerning visas, entry requirements, immigration, or residency.

Health and Safety Matters:

The traveler is responsible for determining what, if any, vaccinations or other health or safety precautions are necessary or recommended for their destinations. We are not physicians, and nothing we say should be interpreted as professional medical advice. Government health advisories can be found on the internet at: http://www.cdc.gov and http://www.who.int


Check with the specific airlines. Most domestic carriers and some international carriers now charge for each piece of checked baggage. For most international flights, baggage is limited to a total of 20 kg. (44 lbs.), total of all pieces and items including carryon items. If the traveler plans to check and/or carry on more than 20 kg. of luggage per person on any of their flights, they should check directly with each airline in advance for their free baggage limits and excess baggage charges.

Reconfirming Flights/Tickets (very important!):

Zamil Travel takes no responsibility for reconfirming flights or for advising the traveler of airline schedule changes once the tickets have been issued. Standard airline rules in effect in most countries require that international flights must be reconfirmed directly with the airlines concerned at least 72 hours prior to departure of each flight or the airline(s) may cancel your reservations. The traveler should plan on contacting each airline concerned by phone or at a city ticketing office at least three days before the flight to reconfirm and check for any schedule changes. We recommend that travelers reconfirm each flight, even if the airline says that it is not required.

Airline Default/Involuntary Schedule Changes:

Zamil Travel takes no responsibility in the event of an airline’s default, cessation of service on a ticketed route or schedule change. Travel insurance that covers airline default is highly recommended.


Our cancellation penalties apply as soon as we have received payment. Some tickets are completely non-refundable. Cancellations for any reason whatsoever, including medical reasons, death in the family, strikes, wars, weather, natural disasters, airline default or government travel warnings will not entitle the traveler to any refund in the case of nonrefundable tickets or waiving the cancellation penalties in the case that the tickets can be refunded. If tickets can be refunded, cancellation penalties can be up to 70% of the cost of the tickets and can take 6 months to a year or longer to obtain. Trip cancellation and interruption insurance is therefore highly recommended. For the best coverage, travel insurance should be purchased at the same time as the airline tickets.